![]() These reports contain all the contact, browser, and account information in the basic-diagnostics.html as well as: For example, “Error loading: Billing frame load timed out”. ![]() It includes metadata that might help us diagnose the problem. Sometimes, when you encounter a problem with your 1Password account, you’ll see a link to contact us, which may include a web-diagnostics.html attachment. When you use a get-help link to contact us, a file that includes the name of your platform is attached to your message: If you have a 1Password app installed, 1Password Support may request additional diagnostics information using a link in the following format: Information included when you use a get-help link Version of 1Password installed in the browserġPassword classic extension version numbers start with 4.User agent, including platform, browser, and browser version.When you use the 1Password Support contact form, a file named basic-diagnostics.html is attached to your message. Information included when you use the contact form We’ll never ask for your data file or any information it contains. We don’t log your Secret Key, and we’ll never ask you for it. ![]() We don’t log or store your account password anywhere, and we’ll never ask you for it. ![]()
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